Privacy Policy

For: www.cyberrock.ai

Updated: 1st November 2024

​​

Your privacy is important to us. This Privacy Policy covers the data we collect and how we use, disclose, transfer and store your information.

​

The data we collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet and browser, computer and connection information including geographical data based on your IP address. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, phone number, messages sent to us and your specific interest in our business.

 

How we collect the data
When you email us or interact with our website contact web form, as part of the process, we collect personal information you give us such as your name, email, and phone number. Your personal information will be used for the specific reasons stated in this document.

​

Why we collect your data
We collect such non-personal and Personal Information for the following legal purposes:

• To be able to contact our visitors and users with general or personalised service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

 

How we store your data
Our company website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to promote and sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a secure firewall. We also store your data on our own secure servers hosted in the cloud.

 

How we process your data
We are the Data Controller of the data you provide to us. Whilst we aim to process your data within Cyberrock, we sometimes use 3rd party Data Processing partners to analyse your data individually and in aggregate, and to help us communicate with you. The list of data processing partners is available on request but omitted from this document for supply chain security purposes. 

 

How we communicate with you
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce any user agreements we have with you, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

​

Cookies
Cookies are small pieces of data stored on your web browser when you visit our website. They are used to keep track of the settings you have selected and actions you have taken on our site. Specifically we use the following 3rd party cookies via the Wix.com hosting platform; (XSRF-TOKEN, hs, svSession, and bSession as detailed below)

​​

• XSRF-TOKEN: This cookie is generally used as a security token to prevent Cross-Site Request Forgery (CSRF) attacks. By storing a unique identifier, it helps ensure that requests made to a server originate from the user's current session, protecting against unauthorized actions from external sources. It’s primarily a security cookie rather than a tracker.​

• hs: This cookie is associated with HubSpot, a CRM tool. It is typically used to manage sessions, user authentication, and ensure website functionality, especially for tracking the user's interactions on a site. It may also help personalise user experience and track conversions.​

• svSession: Commonly used by Wix-based websites, this cookie helps create a session ID for tracking user sessions and their activity on the site. It’s useful for user login persistence and can support analytics on user engagement.​

• bSession: This cookie is also from Wix and is used to measure website performance. It provides tracking data on website load times and visitor interactions, which helps optimise website performance.

 

Please accept or decline cookies as you prefer when you access our website by using the cookie banner tool or your own browser cookie preferences.

 

Withdrawing consent
If you don’t want us to process your data anymore, please contact us using the contact details provided in this document.

 

How long we keep your data

We will keep your data for as long as we need to service a request, manage you on our mailing list, or until you request for your details to be deleted.

​

Updating our Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

​

Information access
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us using the contact details provided in this document.

 

Our Contact details
Please use the following contact details to enquire about any aspect of our handling of your personal data.
Email address: mydata (at) cyberrock.ai
By post: Cyberrock Ltd, 128 City Road, London, EC1V 2NX, UK